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Vice President and Head of Global Customer Care, Iron Mountain
Tim Butler is the vice president and head of global customer care at Iron Mountain, an information management and data center company and a member of the S&P 500. In this role, he is accountable for day-to-day, transactional support of Iron Mountain’s 230,000 customers world-wide; as well as oversight of the digital customer experience/ self-service capabilities. Mr. Butler previously served as Iron Mountain’s head of global customer experience (CX), where he led the development of Iron Mountain’s Voice-of-Customer program. Prior to leading CX, he managed Business Solutions for the North America region, leading several customer service support teams, including: quality assurance, workforce management and CRM product management.