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Principal | Experience Enterprises
Megan Burns is a customer & employee experience thought leader who works with teams to build a more people-centered, customer-driven culture so they can improve loyalty and drive growth. Through speaking and consulting, Megan has led hundreds of firms through business transformations. Her clients include more than half of the Fortune 50 and span healthcare, telecom, technology, financial services, logistics, manufacturing, travel, and retail. Most people know Megan from the decade she spent leading CX research at Forrester where she developed the Outside-In CX Maturity Model and CX Index benchmarks along with 70+ reports on leading experience transformation. Megan has been quoted in the Wall Street Journal and New York Times and contributes to a range of publications including CMO.com and CustomerThink.